Book
total rows: 2
page: 1
records each page: 20

Services marketing
author: Zeithaml, Valerie
  name: Bitner, Mary Jo.
isbn: 0-07-078250-4
publisher: McGraw-Hill
date created: 1996

Services marketing in asia: managing people, technology, and strategy
author: Lovelock, Christopher
isbn: 0-13-060566-2
publisher: Prentice Hall
date created: 2002