Gaya APA
Fitzsimmons, James, Fitzsimmons, Mona J.. (2001).
Service management: operations, strategy, and information technology (3).
England:
McGraw-Hill.
Gaya Chicago
Fitzsimmons, James, Fitzsimmons, Mona J..
Service management: operations, strategy, and information technology.
3
England:
McGraw-Hill,
2001.
Text.
Gaya MLA
Fitzsimmons, James, Fitzsimmons, Mona J..
Service management: operations, strategy, and information technology.
3
England:
McGraw-Hill,
2001.
Text.
Gaya Turabian
Fitzsimmons, James, Fitzsimmons, Mona J..
Service management: operations, strategy, and information technology.
3
England:
McGraw-Hill,
2001.
Print.