Gaya APA
Zeithaml, Valerie, Bitner, Mary Jo.. (1996).
Services marketing (1st ed.).
Singapore:
McGraw-Hill.
Gaya Chicago
Zeithaml, Valerie, Bitner, Mary Jo..
Services marketing.
1st ed.
Singapore:
McGraw-Hill,
1996.
Loan Book.
Gaya MLA
Zeithaml, Valerie, Bitner, Mary Jo..
Services marketing.
1st ed.
Singapore:
McGraw-Hill,
1996.
Loan Book.
Gaya Turabian
Zeithaml, Valerie, Bitner, Mary Jo..
Services marketing.
1st ed.
Singapore:
McGraw-Hill,
1996.
Loan Book.