Gaya APA

Creating quality: process design for results. (1999). Singapore: McGraw-Hill.

Gaya Chicago

Creating quality: process design for results. . Singapore: McGraw-Hill, 1999. Loan Book.

Gaya MLA

Creating quality: process design for results. . Singapore: McGraw-Hill, 1999. Loan Book.

Gaya Turabian

Creating quality: process design for results. Singapore: McGraw-Hill, 1999. Loan Book.