Gaya APA

Keen, Peter, McDonald, Mark. (2000). Eprocess edge : creating customer value and business wealth in the internet era . California: McGraw-Hill.

Gaya Chicago

Keen, Peter, McDonald, Mark. Eprocess edge : creating customer value and business wealth in the internet era. California: McGraw-Hill, 2000. Text.

Gaya MLA

Keen, Peter, McDonald, Mark. Eprocess edge : creating customer value and business wealth in the internet era. California: McGraw-Hill, 2000. Text.

Gaya Turabian

Keen, Peter, McDonald, Mark. Eprocess edge : creating customer value and business wealth in the internet era. California: McGraw-Hill, 2000. Print.