Gaya APA
Bank, John. (2000).
Total quality management (2nd edition) .
Great Britain:
Prentice Hall International.
Gaya Chicago
Bank, John.
Total quality management (2nd edition).
Great Britain:
Prentice Hall International,
2000.
Text.
Gaya MLA
Bank, John.
Total quality management (2nd edition).
Great Britain:
Prentice Hall International,
2000.
Text.
Gaya Turabian
Bank, John.
Total quality management (2nd edition).
Great Britain:
Prentice Hall International,
2000.
Print.