Gaya APA
Gronroos, Christian. (2000).
Service management and marketing: managing the moments of truth in service competition (2nd edition).
Chichester:
John Wiley & Sons.
Gaya Chicago
Gronroos, Christian.
Service management and marketing: managing the moments of truth in service competition.
2nd edition
Chichester:
John Wiley & Sons,
2000.
Text.
Gaya MLA
Gronroos, Christian.
Service management and marketing: managing the moments of truth in service competition.
2nd edition
Chichester:
John Wiley & Sons,
2000.
Text.
Gaya Turabian
Gronroos, Christian.
Service management and marketing: managing the moments of truth in service competition.
2nd edition
Chichester:
John Wiley & Sons,
2000.
Print.