Gaya APA
Jacka, Mike, Keller, Paulette J.. (2009).
Business process mapping: improving customer satisfaction (2nd edition).
USA:
Wiley Inc.
Gaya Chicago
Jacka, Mike, Keller, Paulette J..
Business process mapping: improving customer satisfaction.
2nd edition
USA:
Wiley Inc,
2009.
Text.
Gaya MLA
Jacka, Mike, Keller, Paulette J..
Business process mapping: improving customer satisfaction.
2nd edition
USA:
Wiley Inc,
2009.
Text.
Gaya Turabian
Jacka, Mike, Keller, Paulette J..
Business process mapping: improving customer satisfaction.
2nd edition
USA:
Wiley Inc,
2009.
Print.