Gaya APA
Storbacka, Kaj. (2001).
Customer Relationship Management .
Singapore:
McGraw-Hill.
Gaya Chicago
Storbacka, Kaj.
Customer Relationship Management.
Singapore:
McGraw-Hill,
2001.
Text.
Gaya MLA
Storbacka, Kaj.
Customer Relationship Management.
Singapore:
McGraw-Hill,
2001.
Text.
Gaya Turabian
Storbacka, Kaj.
Customer Relationship Management.
Singapore:
McGraw-Hill,
2001.
Print.