Gaya APA

Barnes, James G.. (2003). Secrets of customer relationship management (rahasia manajemen hubungan pelanggan) (1). Yogyakarta: Penerbit Andi Yogyakarta.

Gaya Chicago

Barnes, James G.. Secrets of customer relationship management (rahasia manajemen hubungan pelanggan). 1 Yogyakarta: Penerbit Andi Yogyakarta, 2003. Text.

Gaya MLA

Barnes, James G.. Secrets of customer relationship management (rahasia manajemen hubungan pelanggan). 1 Yogyakarta: Penerbit Andi Yogyakarta, 2003. Text.

Gaya Turabian

Barnes, James G.. Secrets of customer relationship management (rahasia manajemen hubungan pelanggan). 1 Yogyakarta: Penerbit Andi Yogyakarta, 2003. Print.