Gaya APA

Brown, Stanley A. (1999). Strategic customer care : an evolutionary approach to increasing customer value and profitability . : Jhon Willey & Sons Canada LTD.

Gaya Chicago

Brown, Stanley A. Strategic customer care : an evolutionary approach to increasing customer value and profitability. : Jhon Willey & Sons Canada LTD, 1999. Text.

Gaya MLA

Brown, Stanley A. Strategic customer care : an evolutionary approach to increasing customer value and profitability. : Jhon Willey & Sons Canada LTD, 1999. Text.

Gaya Turabian

Brown, Stanley A. Strategic customer care : an evolutionary approach to increasing customer value and profitability. : Jhon Willey & Sons Canada LTD, 1999. Print.