7753 319 20 improving systems processes with service management, COBIT, and ITIL Moeller, Robert R. Primary Author mixed material 9781118540176 New Jersey John Wiley & Sons, Inc. 2013 Exutive%27s_Guide_to_IT_Governance.jpg.jpg managing the moments of truth in service competition Gronroos, Christian Primary Author mixed material 0669200352 Toronto Lexington Books 1990 Service_management_and_marketing_managing_the_moments_of_truth_in_service_competition.jpg.jpg Marks, Eric A. Primary Author Kurniawan, Iwan Additional Author mixed material 9786230014994 Jakarta PT Elex Media Komputindo 2020 20.21.1418.jpg.jpg Jubilee Enterprise Creator mixed material 9786020020198 Jakarta Elex Media Komputindo 2012 004051.jpg Jubilee Enterprise Creator mixed material 9786020020518 Jakarta Elex Media Komputindo 2012 004028.jpg Herlambang, Moch. Linto Primary Author Catur L., Azis Additional Author Prabantini, Dwi Editor mixed material 9789792904543 Yogyakarta Penerbit Andi 2008 004038.jpg Madcoms Primary Author mixed material 9795339990 Yogyakarta Andi 2003 Dasar_Teknis_Instalasi_Jaringan_Komputer.jpg.jpg mendongkrak situs anda ke peringkat puncak pada search engine Waloeya, Yohan Jati Additional Author Jati, Paulus Yesaya Editor mixed material 9789792920406 Yogyakarta Penerbit Andi 2011 004017.jpg an exhilarating action guide to winning in business Davidson, Hugh Primary Author mixed material 9780140256918 London Penguin Books 1997 Even_more_offensive_marketing_an_exhilarating_action_guide_to_winning_in_business.jpg.jpg an implementation toolkit Chadwick, Tom Primary Author Rajagopal, Shan Additional Author mixed material 0750636807 Oxford Butterworth-Heinemann 1998 658.7_CHA_s.jpg.jpg Beilharz, Georg Primary Author Beilharz, George R Primary Author Chapman, Ross L. Additional Author mixed material 0582803454 USA Longman 1994 658_BEI_q.jpg.jpg Barnes, James G. Primary Author mixed material 9795339214 Yogyakarta Penerbit Andi Yogyakarta 2003 Secrets_of_customer_relationship_management_%28rahasia_manajemen_hubungan_pelanggan%29.jpg.jpg konsep baru berinvestasi & berwirausaha Arifin, Ali Primary Author mixed material 9795339575 Yogyakarta Penerbit Andi Yogyakarta 2003 Viral_marketing_konsep_baru_berinvestasi_%26_berwirausaha.jpg.jpg fungsi - proses - pengendalian Amirullah Primary Author mixed material 9786023160448 Jakarta Mitra Wacana Media 2015 pengantar_manajemen-Amirullah.jpg.jpg teori- konsep - kinerja Amirullah Primary Author mixed material 9786023180547 Jakarta Mitra Wacana Media 2015 manajemen_strategi_teori-konsep.jpg.jpg a Singapore perspective Ahmed, Zafar Primary Author Tan Tsu Wee, Thomas Additional Author mixed material 9814058246 Singapore Prentice Hall 2000 Cooper, Donald R. Primary Author Emory, C. William Additional Author Soetjipto, Widyono Translator Sinaga, Herman Editor mixed material 9794116688 Jakarta Erlangga 1998 Metode_Penelitian_Bisnis_Jilid_2.jpg.jpg a practical guide for competitive success Abraham, Stanley Primary Author mixed material 0324232551 Mason South-Western 2004 658.401_ABR_s.jpg.jpg institutions and instruments Fabozzi, Frank Primary Author Modigliani, Franco Additional Author mixed material 01304575410 New Jersey Prentice Hall 2003 658.8_FAB_c.jpg.jpg an integrated marketing communications perspective Belch, George E. Primary Author Belch, Michael A. Additional Author mixed material 9780071284400 New York Mc Graw Hill 2009 600003.jpg