7753 326 20 operations, strategy, and information technology Fitzsimmons, James Primary Author Fitzsimmons, Mona J. Additional Author mixed material 007231267x England McGraw-Hill 2001 658_FIT_s.jpg.jpg Information Technology Infrastucture Library Primary Author mixed material 9780113313044 London TSO (The Stationery Office) 2011 ITIL_service_strategy.jpg.jpg the seven practices of enduring businesses for the entrepreneur Astle, Richard Primary Author mixed material 0312130414 USA St. Martin Griffin 1995 658.022_AST_c.jpg.jpg Allen, Paul Primary Author mixed material 020167520x Jakarta Addison-Wesley 2001 Realizing_e-business_with_components.jpg.jpg a guide to understanding information as an asset Ladley, John Primary Author mixed material 9780123756954 USA Morgan Kaufmann 2010 Making_enterprise_information_management_%28EIM%29_work_for_business_a_guide_to_understanding_informatio untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 9794422738 Jakarta ppm Manajemen 2010 R_658.401_JAC_b.jpg.jpg applying change management to improvement projects Harrington, H. James Primary Author Conner, Daryl R. Additional Author Horney, Nicholas L. Additional Author mixed material 0070271046 USA McGraw-Hill 2000 Keki Bhote's proven system for moving beyond quality excellence to total business excellence Bhote, Keki Primary Author mixed material USA Amacom 2003 The_power_of_ultimate_six_sigma_Keki_Bhote%27s_proven_system_for_moving_beyond_quality_excellence_to_t text, readings, cases, and skills Francesco, Anne Marie Primary Author Gold, Barry Allen Additional Author mixed material 0131924850 USA Prantice Hall 1997 658.049_FRA_i.jpg.jpg strategies for growing customer value and profitability Best, Roger J. Additional Author mixed material 9780138133962 United States Pearson Education International 2009 600013.jpg the transformation of management knowledge for the 21st century Clarke, Thomas Primary Author mixed material 0006387314 UK Harper Collins Publisher 1998 Changing_paradigms.jpg.jpg aligning IT with corporate strategy Keyes, Jessica Primary Author mixed material 0849326214 USA Auerbach Publications 2005 Implementing_the_IT_balanced_scorecard.jpg.jpg Husnan, Suad Primary Author Pudjiastuti, Enny Additional Author mixed material 9798170350 Jakarta UPP AMP YKPN 2000 658.15_HUS_d.jpg.jpg methods, strategies, and issues Richey, Rita Primary Author Klein, James D. Additional Author mixed material 978805857913 USA Lawrence Erlbaum Associates 2007 Design_and_development_research_methods%2C_strategies%2C_and_issues.jpg.jpg Keng, Fong Ho Primary Author mixed material 9814058122 Hong Kong Prantice Hall 2000 tools for process improvement and application development Sharp, Alec Primary Author mixed material Workflow_modeling_tools_for_process_improvement_and_application_development.jpg.jpg Bajaj, Kamlesh Primary Author mixed material 007116054x Malaysia McGraw-Hill 2000 E-commerce_The_Cutting_Edge_of_Business.jpg.jpg Sheth, Jagdish N. Editor Parvatiyar, Atul Editor mixed material 0761918108 United States Sage Publication 2000 Handbook_of_relationship_marketing.jpg.jpg incorporating management controls in marketing Wilson, RMS Primary Author mixed material 197922668 London Heinemann 1979 Management_controls_and_marketing_planning.jpg.jpg Zyman, Sergio Primary Author mixed material 0887309860 Singapore Harper Business 1999 The_end_of_marketing_as_we_know_it.jpg.jpg