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Customer relationship management :
a strategic imperative in the world of e-business
Brown, Stanley A
Primary Author
mixed material
0471644099
Toronto
Jhon Wiley & Sons Canada LTD
1946
cover_customer_relationship_management_a_strategic_imperative_in_the_world_of_e_business.jpg
Eprocess edge :
creating customer value and business wealth in the internet era
Keen, Peter
Primary Author
McDonald, Mark
Additional Author
mixed material
0072126264
California
McGraw-Hill
2000
cover_eprocess_edge_creating_customer_value_and_business_wealth_in_the_internet_era.jpg
Eleventh commandemnt :
transforming to own customers
Vandermerwe, Sandra
Primary Author
mixed material
0471958239
Chichester
Jhon Wiley & Sons LTD
1996
cover_eleventh_commandemnt_transforming_to_own_customers.jpg
Strategic customer care :
an evolutionary approach to increasing customer value and profitability
Brown, Stanley A
Primary Author
mixed material
0471643424
Jhon Willey & Sons Canada LTD
1999
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Secret of costumer relationship management :
rahasia manajemen hubungan pelanggan
Barnes, James G
Primary Author
Winardi, Andreas
Translator
mixed material
9795339214
Yogyakarta
ANDI
2003
cover_secret_of_costumer_relationship_management_rahasia_manajemen_hubungan_pelanggan.jpg
The management of sales and customer relations
Hartley, Bob
Editor
Starkey, Michael W.
Editor
mixed material
9814040479
London
International Thomson Business Press
1998
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